Discovering Statistics Using SPSS Assignment Example | Topics and Well Written Essays - 3000 words

Discovering Statistics Using SPSS - Assignment ExampleThe data for this report was collected using a regularize questionnaire. The questionnaire contained tierce sets of questions. The first set comprised 21 separate questions concerning five dimensions of service quality. Sub-questions 1 through 6 focused on tangible elements of the service. Sub Questions 20 and 21 measured the empathy dimension, whilst 16 through 19 measured the assurance dimension. Questions 7, 10,11,12 focused on reliability with 8, 9, 13,14,15 measuring responsiveness.These questions followed a similar format to forward research in this field, such that measurement validity was maintained a 5 point ordered series was used to allow responsives to rate the service performance. The second set of questions attempted to get the respondents to weight the brilliance they attached to each of the five dimensions of service quality. The third set of questions were key independent variables which measured respondent characteristics. These allowed us to ascertain the demographics of the sample and facilitate analysis of variance later. The questionnaire was pretested for face validity with capableness users of the sports center. There were no problems with face validity and the questionnaire was deemed to be reliable.The sampling method took the form of a prospect sample of students at the University in question. The sampling frame was composed of the email addresses of all students. Using artless random sampling a sample size of 200 was deemed appropriate with the potential sampling delusion of 9%. The research used a structured questionnaire which is characterized by a diverse scales the questionnaire was divided into three categories. The first questionnaire was determined to assess the service quality of the sports center the results obtained on a five-point Linkert scale. The second expound of the questionnaire attempted to evaluate the most important sports services and facilities ac cording to the views of the students the importance was measured on a scale of one-hundred percent.